Careers

Careers at Operational Sustainability, LLC®

At Operational Sustainability, LLC (OS) we are seeking talented, self-motivated individuals who want to make a positive impact to join our team. Please carefully read the posted position descriptions. If you have the skills and qualifications requested, we invite you to fill out our brief initial interest form and then submit a resume via email to careers@os-orm.com.

OS offers a competitive compensation and benefits package.

No employment agencies, staffing solutions, or headhunters, please. OS is an equal opportunity employer and all applications will be handled confidentially.

  • Product Support Analyst

    Date Posted: July 30, 2019
    Open: Until filled
    Reports to: Vice-President, Customer and Product
    Location: Houston, TX

    Job Summary:

    Operational Sustainability LLC (OS) is seeking a Product Support Analyst who knows how to roll up their sleeves, work with people, and support our clients who use our software products. OS offers software solutions and professional consulting services to industry to address their operational risk management needs. Our clients range from mid-tier to major operators in their space.

    The ideal candidate will have experience working in a software product-oriented environment; have experience resolving product complaints (clearing tickets to address software, performance, or understanding of the software products. The Product Support Analyst at OS is an entry-level (less than one-year to three years) position that will require attention to detail, a win-win focus with clients and the OS Team, and a passion to grow with the company as you grow in the Product Support role.

    Applicants who have software experience, desire working toward a product support specialist or product implementation specialist role or who want to become engaged in technical or customer relationship roles are encouraged to apply.

    General Description of Duties:

    This is a full-time position reporting to the VP, Customer and Products. However, the position will work closely with clients and key internal staff, including the Project Management Office, Product Manager, Technology Officer, and Subject Matter Experts (SMEs). This position will be responsible for performing all aspects of product support, such as:

    • Triaging customer (internal and external) issues
    • Managing product support tickets to closure
    • Document steps to reproduce and/or business impacts
    • Testing software in conjunction with the product release lifecycle
    • Addressing client questions
    • Communication with customers regarding status of tickets and requests

    This position will be key support to OS development of its product support and customer success management office function. As such, the successful candidate will be accountable for a broad range of activities of the product support management office.

    Specific Accountabilities/Responsibilities:
    • Triaging issues
    • Managing product support tickets to closure
    • Testing software in conjunction with the product release lifecycle
    • Addressing client questions
    • Communication with customers regarding status of tickets and requests
    • Focus on and attention to details
    • Prepare and maintain Open and Closed Ticket register and report to supervisor on a daily basis of ticket status
    • Early warning to management of customer dissatisfaction or high impact bugs
    • Travel expected to be local and less than 5%
    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Minimum Candidate Skills:

    Successful candidate will have:

    • Experience working with products or programs that required a high degree of demonstrated attention to detail and delivery of outcomes
    • Strong interpersonal skills with ability to reach win-win outcomes
    • Knowledge and understanding of general business practices
    • Basic understanding of relational databases
    • Attention to detail and ability to notice and correct errors
    • Working knowledge of product support in a commercial, for profit, entity
    • Three years or less of work experience, with preference given to software or product support experience
    • Strong work ethic with attention to detail, confidentiality, and thoroughness
    • Based in Houston
    • Bachelor's degree
  • Project Manager

    Date Posted: July 26, 2019
    Open: Until filled
    Location: Houston, TX

    Overview:

    This position is responsible for managing software implementation and consulting services projects. The Project Manager will lead a variety of different types of projects including application configuration and implementation, system integration, and subject matter consulting and assessments. This includes ensuring project results are of the highest caliber, with a clearly articulated scope and quantifiable business benefit/value realization.

    Responsibilities:
    • Manages project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
    • Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.
    • Understands the business benefits of a project by grasping business performance indicators and mapping them to goals of IT projects.
    • Maintains relevant metrics that help the client and team see how they are doing (project plan, status reporting, resource planning, sprint burn down charts, etc.).
    • Proven capability of managing multiple priorities effectively and efficiently with ability to perform under tight deadlines and demonstrate problem solving approach while maintaining strong integrity
    • Manages, and appropriately escalates, delivery impediments, risks and issues, including reaching out to the larger company network for impediment removal.
    • Coordinates the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
    • Conducts project retrospectives and creates a recommendations report in order to identify successful and unsuccessful project elements.
    • Acts as an agile Project Manager with a focus on guiding the teams towards improving the way they work, servant leadership.
    • Acts a liaison between developers and operations teams and fosters better communication between the functions, ensuring cross-team coordination.
    • Executes projects according to SOWs and produces memos and invoices as directed in SOW.
    • Minimizes impact of change on project delivery.
    • Ensures end user needs are met to drive adoption.
    • Adheres to internal standards, policies and procedures.
    • Performs other duties as assigned.
    Qualifications:
    • Bachelor's Degree and minimum 5 years of experience in project management with an emphasis on software implementation, including all aspects of process development and execution.
    • Advanced oral and written communication skills.
    • Advanced decision-making skills and exercises good judgment regarding when and how to escalate issues.
    • Excellent communication skills required to interface with multiple levels of the organization.
    • Strong problem-solving skills with ability to clearly articulate issues and concerns and recommend solutions to management.
    • Knowledge and experience with Lean, Six Sigma, Kanban, Kaizen, Servant Leadership a plus.
    • Takes accountability and demonstrates effective judgment and learning agility.
    • Encourages collaboration and easily gains trust and support of peers.
    • Strong interpersonal skills; able to work collaboratively as part of a diverse team (customers, developers, testers, business analysts, managers, executives, etc.) at all levels.
    • Strong self-organization and self-management skills.
    • Experience at working both independently and in a team-oriented, collaborative environment is essential.
    • Must be self-aware and willing to adapt to changing work environment.
    • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
    • Ability to read communication styles of clients, team members and contractors who come from a broad spectrum of disciplines.
    • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
    • Must be able to learn, understand, and apply new technologies.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
    Supervisory Responsibilities:

    Supervises others: No
    Has hiring and terminating responsibilities: No

    Travel Requirements:

    Travels: Yes
    Percent of time: 30%

    Competencies:
    • Self-starter who is detail-oriented, organized and able to work independently while supporting the needs of the team.
    • Excellent oral and written communication skills.
    • Strong decision-making skills.
    • Flexibility to accommodate a dynamic schedule particularly during quarter end close cycles.
    • Ability to learn quickly, adapt and stay on task during extended periods with little or no direct supervision.
  • Senior Implementation Consultant / Senior Solution Architect

    Date Posted: January 31, 2019
    Open: Until filled
    Reports to: Director of Implementations
    Location: Houston, TX

    Job Summary:

    Operational Sustainability LLC (OS) is seeking a Senior Implementation Consultant/Senior Solution Architect who is a strong technical or business process consultant, has demonstrated an ability to communicate and work with people, and thus can support our clients who use our OESuite™ software. OS offers software solutions and professional consulting services to address companies' operational risk management and operational excellence needs. Our clients range from mid-tier to major operators in their space.

    The ideal candidate will have demonstrated communication, and/or technical, and/or business process skills. This is a mid- to senior-level position that will require attention to detail, a win-win focus between clients and the OS team, and a passion to grow with the company as you grow in the role.

    Applicants who have strong technical and communication skills are encouraged to apply.

    General Description of Duties:

    This is a full-time position reporting to the Director of Implementations. However, the position will work closely with clients and key internal staff, including the Project Management Office, Product Manager, Technology Officer, and Subject Matter Experts (SMEs). This position will be accountable for delivery of projects as assigned, based on a project plan, and driven by successful implementation of client requirements.

    Specific Accountabilities/Responsibilities:
    • Configure the delivery of software-related projects involving at least one of the following: EHS, PSM/SEMS, Asset Integrity, and design of work processes
    • Provide onsite and remote support assistance to the client in defining system needs and solution specifications/requirements
    • Lead software implementation/design, configuration, and training sessions
    • Leverage SQL/MS Access to manipulate and migrate data to OESuite from other systems
    • Develop SSRS reports and KPIs using SQL
    • Requires approximately 25% travel to client locations local to Houston, and domestically within the United States
    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Minimum Candidate Skills:

    Successful candidate will have:

    • 5 years of sector and industry experience, with preference given to candidates with 10 years of experience or more
    • Bachelors degree from an accredited university
    • Implementation/consulting experience with technical background
    • Have implementation experience with at least one off-the-shelf electronic information management solution (e.g. Meridium, PCMS, IHS opsEnvironmental, IHS Essential Suite, KMS, IHS Impact, Enviance, Enablon, Intelex, SAP EHS, or others).
    • Proficient in SQL, MS SQL Server, and SSRS
    • Strong work ethic with attention to detail, confidentiality, and thoroughness
    • Strong interpersonal skills
    • Based in Houston
  • Senior Implementation Consultant / Business Analyst

    Date Posted: January 28, 2019
    Open: Until filled
    Reports to: Director of Implementations
    Location: Houston, TX

    Job Summary:

    Operational Sustainability LLC (OS) is seeking a Senior Implementation Consultant/Business Analyst who will provide guidance and insight in the configuration and delivery of our software solutions for comprehensive operational risk management and operational excellence. You will support the Project Management Office in delivering a product that is configured, installed, and accepted by the client through OS's project cycle.

    The position requires the ability to communicate and work with people, which will be used to support our software clients. Our software and consulting service clients range from mid-tier to major operators in their space.

    The ideal candidate will have demonstrated communication, consultative, and/or business process skills. This is a mid- to senior-level position that will require attention to detail, a win-win focus with clients and the OS Team, and a passion to grow with the company as you grow in the role.

    Applicants that have strong consulting, business process and analyst, and communication skills are encouraged to apply.

    General Description of Duties:

    This is a full-time position reporting to the Director of Implementations. However, the position will work closely with clients and key internal staff, including the Project Management Office, Product Manager, Technology Officer, and Subject Matter Experts (SMEs). This position will be accountable for delivery of projects as assigned based on the project plan and driven by successful implementation of client requirements.

    Specific Accountabilities/Responsibilities:
    • Develop, maintain and grow to a super user level with a firm understanding of the OESuite™ software from OS
    • Demonstrate multiple ways OESuite can bring value for clients
    • Work closely with clients to obtain an in-depth understanding of their business, organizational structure, processes, systems, and information
    • Use your business analysis skills to interview, facilitate workshops, capture business processes, business requirements definition activities, and other aspects to find solutions that fit client needs
    • Suggest alternative solutions to business needs/challenges leveraging OS product features in unique ways and/or proposing new enhancements to the Product Management Team
    • Assist in the resolution of client issues supporting the Customer Service Team
    • Ensure client acceptance of our products and solutions, including any project deliverables / artifacts
    • Deliver client training for our products and solutions
    • Communicate regularly with client throughout the project life-cycle to assess client's evolving needs, enhancement opportunities, and project delivery success
    • Focus on understanding and meeting the budgetary expectations of the project, by striving to deliver projects on budget, on time and meeting all scope requirements
    • Travel to client locations both locally and within US – approximately 25% of time
    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Minimum Candidate Skills:

    Successful candidate will have:

    • Three (3) to five (5) years sector and industry experience
    • Bachelor's degree from an accredited university
    • Implementation/Consulting experience with business analyst background
    • Have experience consulting with at least one off the shelf electronic information management solutions (e.g. Meridium, PCMS, IHS opsEnvironmental, IHS Essential Suite, KMS, IHS Impact, Enviance, Enablon, Intelex, SAP EHS, or others)
    • Strong work ethic with attention to detail, confidentiality, and thoroughness
    • Strong interpersonal skills
    Preferred Candidate Skills:
    • Good understanding of IT systems and software to a level sufficient to support the configuration and implementation of our solutions
    • Understanding of Process Safety Management (PSM) systems and tools currently in use within the Petrochemical, Oil and Gas, Chemical, and/or Power Generation industries
    • Excellent communication skills with the ability to tailor the delivery to the audience
    • Proficiency with MS Office products
    • Ability to problem solve, organize and demonstrate active listening skills
    • Strong communication and networking skills at all levels of an organization
    • Professional membership and/or certifications in HS&E, Engineering, Project Management, Business Analysis, or related industry groups
    • Based in Houston
  • Inside Sales Representative

    Date Posted: January 25, 2019
    Open: Until filled
    Reports to: Business Development Director
    Location: Houston, TX

    Job Summary:

    Operational Sustainability LLC (OS) is seeking an Inside Sales Representative who will roll up their sleeves and provide sales support to OS. The position is focused on filling registrations for webinars and workshops presented by OS; and on identifying strategic business development opportunities for the software and services organization.

    The position requires the ability to communicate and work with people, an outgoing "can do" personality, and a demonstrated history of excelling in a dynamic, high-intensity, inside sales or customer service environment where the most advanced levels of multi-tasking skills are required.

    Applicants with demonstrated effective intra-department interaction and superior customer relationship building skills are encouraged to apply.

    General Description of Duties:

    As an inside sales representative, you will prospect and establish new relationships and accounts. Areas of focus include process safety management (30 CFR 1910.119) and Asset Performance Management (APM). The successful candidate will have a thorough understanding of how asset integrity and reliability are key components of APM.

    You must be proficient at Outlook and Excel along with other key software for business development. OS uses Salesforce and proficiency in Salesforce is desirable.

    Specific Accountabilities/Responsibilities:
    • Knowledge of client regulatory challenges and needs for process safety and EH&S
    • Basic understanding of time-based and risk-based inspection along with integrity operating windows
    • Understanding of the fundamentals of reliability including criticality, failure modes and effects analysis, and reliability centered maintenance
    • Basic work management process understanding
    • Basic knowledge of OESuite™ software and competitor landscape
    • Ability to make calls daily and to log those in the Saleforce.com database
    • Excellent communication skills and the ability to articulate well
    • Coordination of marketing events including setting up the trade show exhibit
    • Excellent typing skills and familiarity with Microsoft Office
    • Ability to grasp a sales process and how to properly qualify opportunities
    • Strong desire to learn and to grasp technical concepts
    • Ability to orchestrate email campaigns
    • Liaises with sales and technical staff to help identify resources and inform the staff on key opportunities
    • Use of web software such as Join.Me and GoToMeeting to orchestrate webinars
    • Understanding of Salesforce.com or similar CRM software including ability to log calls, create tasks, and create opportunities
    • Ability to make simple presentations in person and on occasion, at customer locations
    • Knowledge of Process Safety and APM desired
    Accountable for:
    • Making 70+ calls per day initially
    • Once established, consistent call volume of about 150 calls per week
    • Keeping the Salesforce.com database up to date
    • Qualifying opportunities and engaging internal resources
    • Qualifying and educating webinar attendees
    • Understanding of key regulatory and business drivers for process safety and APM
    • Assisting with client satisfaction surveys of consulting staff
    • Ensuring select trade shows are successful; setting up and tearing down the booth
    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Minimum Candidate Skills:

    Successful candidate will have:

    • College diploma
    • EHS, process safety, asset integrity or reliability training background
    • At least two years of sales or telemarketing experience
    • Ability to quickly learn and re-communicate regulatory concepts
    • Strong phone, oral, and written communication is expected
    • Ability to type 50+ words per minute
    • Fluency with Microsoft Office is a must
About OS:

Operational Sustainability, LLC® helps companies develop comprehensive strategies for achieving Operational Excellence with focus on improving underlying work processes, getting cultural buy-in, and enhancing efficiency, without compromising your privilege to operate.

Qualified candidates should fill out the following initial interest form and then submit a cover letter and resume to careers@os-orm.com.








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